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Testimonials - Air Source Heat Pumps

Mr B.H. Webb, Norwich, November 2019 [Air Source Heat Pumps]

Service heating system.
The service engineer arrived on time and was very professional in checking all that needed to be checked and re-set and adjusted the settings where appropriate. The engineer talked us through the workings of the system as we had no previous instructions other than the paperwork supplied from the builder which was too technical for us as laymen to fully comprehend.

Gerry McCormack, Dereham, May 2019 [Air Source Heat Pumps]

New air source heat pump installation.
The work was done very professionally and the guys could not have been nicer.

Caroline Thorpe, Dereham, April 2019 [Air Source Heat Pumps]

Removed air source heat pump and fit anti vibration pads.
We had used MAAC Heating& Cooling Ltd before when they replaced a Mitsubishi air source heat pump under warranty. They were excellent in every way. Knowledgeable, polite and professional. They recommended the unit to be mounted on anti vibration pads which they fitted recently. Again I cannot praise them enough for the quality of the work.

John Norfolk [Air Source Heat Pumps]

We used MAAC to install an Air-Source Heat Pump and a full new Wet Heating System in our home. Considering how invasive this was going to be to our home it all went very smoothly. All of the Plumbers and Engineers that worked in our home were polite and considerate at all times and showed great respect to our home and property. Tom and his men are very professional in what they do and I would recommend MAAC to anyone. My home has never been so warm.

Laura Reeves, April 2019 [Air Source Heat Pumps]

Brilliant team, great work and really neat and tidy too. Would highly recommend MAAC to anyone needing work for air source heat pump systems. We have had a fault for 4 years and they diagnosed and fixed it quickly (unlike 3 previous companies who have serviced the system supposedly!). Will definitely be using them again and have recommended to others who are as happy with the work done! Good to find reliable and competent trades. Thank you!

Peter Dibble, Dereham, March 2019 [Air Source Heat Pumps]

Very helpful and efficient people.

Darren Mellor, Eye, January 2020 [Air Source Heat Pumps]

Initial Inspection & Maintenance for a Mitsubishi Electric Ecodan Air Source Heat Pump
I could not be happier today! Your engineer is the business and a massive credit to your company. Please make sure he gets lots of gold stars and brownie points. He could not have known or done more.! Get your invoice over and I will get you paid. Thank you so much

Margaret Robins, Watton, April 2020 [Air Source Heat Pumps]

MAAC helped us to specify a replacement air source heat pump system. The whole team performed well and deserve 5 stars across the company. They did everything (and a bit more) in providing an exceptional service. A one stop shop for a turn-key solution in tandem with professional and genuinely 'nice' people.

Nigel Wardle, Dereham, May 2020 [Air Source Heat Pumps]

I would like to say that we are very happy with Billy, who did a great job. He is courteous, thoughtful and clearly very knowledgeable. Always a pleasure. Thank you!

Zed [Air Source Heat Pumps]

Have used these guys many times for my home ASHP, found them easy to deal with, affordable, will continue to use.

Steve L [Air Source Heat Pumps]

Always respond to calls. Good customer service. Really good at solving issues.

Karen [Air Source Heat Pumps]

Excellent efficient and polite service recommend them to anyone.

Ian T [Air Source Heat Pumps]

Good value, great friendly service

Karen M [Air Source Heat Pumps]

Excellent job providing our air source heat pump and underfloor heating. Neat work, friendly and reliable.

Richard B [Air Source Heat Pumps]

MAAC removed and replaced a defective air source heat pump. Service was excellent in spite of problems with Covid etc. Minimal disruption of our heating and hot water during the work; very satisfied.

Rynhardt H [Air Source Heat Pumps]

Fred took my call, and came out to assist a few hours later even though they were short staffed… He was very friendly and helpful, and he was able to help in no time at all. He explained everything in detail as he was doing it, which is not something many service engineers do. It is not often that you get such responsive and hassle free service/assistance from companies such as this.

Mike R [Air Source Heat Pumps]

5 Stars for Professionalism, Punctuality, Responsiveness

Peter R [Air Source Heat Pumps]

MAAC installed an air sourced heat pump to replace our oil boiler. The quality of workmanship is very good, the piping runs very neat, everything well lagged.
Really nice guys doing the work, very polite and they always cleared everything up at the end of each day. Over all a very good job, the system is working very well. Loads of piping hot water and the house is very warm.

Overton Limited [Air Source Heat Pumps]

At Overton Limited we work hard to find suppliers who are the best at what they do and MAAC are no exception. We've worked with them on a number of projects over the years and they are always professional and reliable. Their knowledge of their products and service is fantastic and they take the time to ensure they are offering the right solution for each project.

Thanks for all the work you have delivered for us!

Eamonn G [Air Source Heat Pumps]

After looking at several companies without success Maac offers and delivered a fantastic response.They listened to my issues and sent a very professional engineer Fred who was excellent from start to finish.He like the company was so respectful of our home and methodically went through our air source heat pump issues finding the issue and agreeing a repair process where others had failed - brilliant job so far and Fred was absolutely fantastic thank you I have no hesitation in recommending this company and I look forward to sending my final review on completion.

Mark H [Air Source Heat Pumps]

New Air Source Heating system replaced and added air conditioning. Engineers were knowledgeable, helpful, courteous and professional.

Mason P [Air Source Heat Pumps]

First experience of using MAAC following buying a house where MAAC have been engaged on an ongoing basis for the care and maintenance of the ASHP water/central heating system. Overall, first class in level of service, communication and professionalism. I engaged MAAC prior to the house completion and they were most helpful following requesting a quote for external access of the system via an app. In addition, when the house completed a quote was promptly provided to change the worn out mechanical secondary water circulation pump timer to a 7 day electronic timer. Fred was allocated to the job and arrived on time and conducted himself in a very professional manner with excellent interpersonal skills. The jobs and annual service were carried out diligently including giving me an overview of the entire system having never had this level of kit before. I can highly recommend MAAC and Fred and the team.

Peter S [Air Source Heat Pumps]

Great guys who did the install of our Air Source Heat Pump and very tidy with what they’ve done by way of workmanship. Time will tell how efficient it is in our home but I’m hopeful that the move from fossil fuel will be worth it and obviously much better for the planet.

Maria C [Air Source Heat Pumps]

Had my ASHP a while now but had excellent service from MAAC. I had lots of questions which Tom always took time and patience to answer. Would definitely recommend!

Alex A [Air Source Heat Pumps]

A+ Service. We are a housing developers who use MAAC on all of our air source heat systems. Top service and would highly recommend.

Daniel F [Air Source Heat Pumps]

Work carried out professionally, very tidy, kept informed of the progress at all times. Thanks to Cameron and his colleagues for a very efficient service.

David W [Air Source Heat Pumps]

Serviced my ASHP. Very polite, professional and cleaned everything.

Erica E [Air Source Heat Pumps]

Another great air source heat pump service by Fred. He's very professional and knowledgeable and always makes sure you understand the system before he leaves. He's a credit to MAAC.

Jodi J [Air Source Heat Pumps]

Our underfloor heating / heat pumps failed. We contacted MAAC for help. They responded almost immediately. Fred and Cameron were professional, super friendly and fixed all the problems (there were several!). Aside from an additional infra red check, they also did a full service on the entire system on the spot. They only left when they were confident our heating was back up and operating as it should be again. Added to which they did a check in to ensure everything was operating the next day. Excellent service. We are very happy, satisfied customer who will be returning!

Ian T [Air Source Heat Pumps]

Good value, great friendly service and prompt response to issues.

Graham D [Air Source Heat Pumps]

Excellent office staff and engineer was very helpful and explained everything well.
Many thanks

Marshall B [Air Source Heat Pumps]

Very professional thanks

Andrew G [Air Source Heat Pumps]

First class, they have installed and Air source Heat pump and air conditioner for me at my home. Neat, tidy and very professional. I also have them serviced by MAAC.
First class company, a pleasure to deal with- highly recommended

Jackie E [Air Source Heat Pumps]

Excellent service from start to finish! The guys onsite are professional and respectful of the property.

Tony R [Air Source Heat Pumps]

Servicing of our air source heat pump and air conditioning units carried out in a very efficient and pleasant manner.

Adrienne P [Air Source Heat Pumps]

MAAC installed a heat pump and new radiators in my 1930s semi. The heating engineers, Cameron and Harry, were professional, helpful, respectful and very tidy; I cannot recommend them and the company highly enough. The company have been a pleasure to deal with from beginning to end: they do what they say they will and have communicated with me clearly and promptly throughout the process. They handled the whole of the government grant process, and it went through smoothly.
The system is keeping my house at a steady and comfortable temperature; the greatest bonus for me is that it is almost completely silent. If you are thinking of changing to a heat pump, I would certainly start by talking to MAAC; I cannot recommend them highly enough.

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