To read more testimonials from our clients, please click here.
John Mash [Air Conditioning]
Since having our air conditioning serviced it has worked better than it ever has done. He was thorough, and the unit looks like new again. Our previous servicing company only blew the system out with compressed air and did not test it. This time it was tested fully.
B Staplehurst [Air Conditioning]
We bought our air conditioning unit from MAAC by referral. I am glad we did. We have a double garage conversion being HEATED by just one device - the air conditioning is just a bonus. The room is always beautifully warm; the unit is left on 24 hrs set at a lower temp, increasing when we use the room. Power consumption does not appear to be excessive as it turns on and off, activated by the room thermostat. Great idea from a professional company. Installed by knowledgeable engineers.
Mr & Mrs Hogarth [Air Conditioning]
MAAC recently fitted four Mitsubishi air con units in two properties for us. The installations are of the highest standard carried out by engineers that are polite and professional. We would highly recommend this company.
D & K Hoardings & Partitions Ltd [Air Conditioning]
When I was looking for a company to install air conditioning into our temporary offices I went out to the market place to obtain a minimum of three quotations. As our offices were only temporary great emphasis was made so that the equipment was to be suitable for our long term development of our new offices and the design should be considered with the immediate use and proposed drawings for long term. After sending out six enquiries to tender for our work MAAC Heating & Cooling were one of two who made the effort to visit site and discuss and understand immediate and our long term requirements. Once we received their quotation I found it easy to follow with all the supporting technical information about the equipment they were proposing to use. We appointed MAAC Heating & Cooling as our preferred contractor and we found them very obliging to accommodate our needs. They carried out their work in a professional manner and their installation was to a very good standard. They were prepared to work the necessary long days and weekends as required to meet our difficult short programme as we had a deadline date when the offices needed to be completed. We have signed up to a service agreement with them and when visiting the office they have carried out their work in a friendly and professional manner leaving us very satisfied and would happily recommend them for any one considering the installation of air conditioning.
Mr & Mrs D Graham [Air Conditioning]
Having decided on having air conditioning in our conservatory we made enquiries and Tom was the only one who was willing to give a quote on site, he was knowledgeable and straight with the facts. When it came to the day of the installation the guys turned up on time and were very polite and courteous. The installation of our two Fujitsu air conditioning systems were installed to a very high standard, everything very neat and tidy and all cleaned up as they went along. We have now had them installed for a couple of months and already reaping benefits of a cooler conservatory, we look forward to a warmer room for winter use which we have not had before. We can't recommend Maac highly enough, great job thank you.
Mrs A Lewis [Air Conditioning]
I’m very impressed with my units, they are proving to be both efficient and simple to use. My home is now comfortably warm. I will certainly be happy to recommend you to others. I appreciate the care you took in advising me, keeping me informed of the unexpected delays and the care you took of my property when you were working. You have done a neat and tidy job and it is clear that you are conscientious and take a pride in your work.
Mr & Mrs Schilling [Air Conditioning]
We can highly recommend other private households to use this local small company given its professional, reliable, kind and efficient service. In the summer of 2012, we needed an air conditioner put in our bedroom. Tom came in person himself the day after we phoned him to advice which type would suit the room given the need for low sound so we can sleep while having it on, the size of the room etc. He also within a day wrote us all information we needed in order to get permission to the installation from the City Council (we live in a Leasehold). 10 days after the permission was given from the Council. They are fine service too. Few days after, Tom and his team came and worked very hard for a full working day to put up the air conditioner and did a fantastic job. These things are bigger and harder to handle than we ever thought and we are very impressed with the expertise by which these men installed the whole thing with perfection. They were making sure not to disturb more than the job by its character with lots of drilling etc. of course does. They also provided an electrician themselves to do the electrical parts of the job in the afternoon and worked together as a professional team all the way through. Everybody also cleaned up afterwards. Before departure, we got clear instruction in how to use this amazing air conditioner easy and efficiently and were informed also regarding annual service checks that will be provided for a very low fee. Invoices where also send according to agreements. Tom knows what he talks about when it comes to air conditioners. He has a professional position and his company works efficiently. E-mails being answered straight away and things explained for amateurs like us so we could follow. We like to support local small businesses and will especially advice private households that need a personal contact through the installation of an air conditioner to choose MAAC.
Mike Tulloch [Air Conditioning]
I rang MAAC on the Friday, they came and quoted on the Saturday and completed the job, to my complete satisfaction on the Tuesday. Excellent service by guys who know what they are doing. I would be happy to recommend them to anyone.
Pauline Street [Air Conditioning]
I used to have storage heaters for my heating needs however after talking to Tom at MAAC Heating & Cooling I decided to switch to an air conditioning unit and am thrilled with it. I have just one unit which heats the whole house very well, including my conservatory. The air conditioning unit itself you can barely notice is on, can be set to your individual needs and is very easy to operate. The installation was quick and the MAAC team were very tidy, helpful and reliable. I have also had excellent after sales care making sure I had no operational problems with it. I’d highly recommend MAAC Heating & Cooling for your heating or cooling requirements.
David Roach - Norwich Sports & Classics [Air Conditioning]
Maac Heating & Cooling just installed a split unit for me, and Tom the fitter completed the job on time, his work was tidy and to a high standard. Would highly recommend. Very professional.
Mr Gibson [Air Conditioning]
We are very pleased with the performance of the system and although it has not yet been cold enough to fully test the system we can report it has made the ambience in our garden room much more pleasant and we are certainly able to use the room over longer periods than before. In particular we no longer have warm heads and cold feet as we experienced with the former electrical convector heating. We were very impressed with the speed and efficiency of your installation work which was carried out with little or no disruption to our lives. The final installation is very neat and unobtrusive on the inside of the property, whilst the outside unit is relatively large; you were able to locate it so that it is tucked away out of line of sight from our picture windows. The external pipework and drainage hoses were very neatly and tidily installed.
Hazel Hayden [Air Conditioning]
I just want to say a big thank you for the way you installed the air conditioning unit in my sea horse breeding room. You made no dust, and hardly any disturbance to the fish. The room was kept so clean while you worked and all the drilling being done from the outside really helped. Most of all, the unit which I had from new at my old home, and we brought it here when we moved in, looks as good as the day we bought it. And it works fine again. Thank you so much, I could recommend your work to anyone. I wish all people took such pride in their work, as you do.
John Leahy-Mallen [Air Conditioning]
We came across MAAC via a cold call after Tom saw our enquiry for quotes on the internet. Through Toms endeavour and can do attitude, we evaluated his quote against 2 other quotes for similar work and models. In the round Toms MAAC was the best. Arriving on site promptly the job was completed on time, no fuss, no bother, and all commissioned safe and sound. We as company and (now client) have no hesitation in recommending MAAC to any future or potential customer. We came away very satisfied and a lot cooler!!!
Patricia Henderson [Air Conditioning]
We had five units installed. The quote was comparable to the cost we expected for a high quality installation. We were not disappointed. The weather was less than favourable and the timing for us was somewhat fraught but Tom took it all in his stride. The installation was quick, efficient, with no mess and truly professional. It was an exceptionally neat job. Of the five units two could be installed on outside walls and Tom spotted that a third could be installed into an eaves cupboard thus avoiding access to the loft via the ceiling. Going the extra mile to please is so important and needless to say we are delighted with our new air con. Thank you.
John Nobbs [Air Conditioning]
I am delighted with my four unit multi-split system. Tom and John worked hard with great attention to detail, ensuring that the system was installed exactly as I wanted it. A clean and tidy installation with excellent work by the contracted electrician too. Being installed in March, I am currently using the system for heating the whole of my house, and looking forward to using it to keep cool in the summer. I can heartily recommend MAAC.
Mr Crisp [Air Conditioning]
Mr. Tom Harvey was very quick to answer my query concerning air con installation. I was very impressed with the response for a site survey visit and the follow up with a quote. We agreed a date and the job was completed in one day three weeks later. I was most impressed by the communication prior to the job starting, and by the professional way the job was completed, also the clean and tidy workmanship. I would have no hesitation in recommending Tom Harvey of MAAC for any air con work.
Dorrington House, Dereham, November 2019 [Air Conditioning]
Air conditioning supplied and fitted.
Great service, would highly recommend!
Tim Pittick, Thetford, November 2019 [Air Conditioning]
Air conditioner installed.
Arrived promptly and carried out the work cleanly and efficiently. Very pleasant and knowledgeable workers. The whole organisation appears to be very efficiently run.
Billy Gordon-Orr, Wymondham, November 2019 [Air Conditioning]
AC Unit installed.
Really good and would recommend!
Peter Webster, Bungay, October 2019 [Air Conditioning]
A/c unit fitted.
Very helpful and friendly installers, Worked very hard and did a good job. Would use them again.
Terry Treacy, Norwich [Air Conditioning]
Supply and install new air conditioning.
All was completed as expected. Hollie was very polite, helpful and answered the phone promptly.
Mr & Mrs Hubbard, Dereham, August 2019 [Air Conditioning]
Multi-split aircon system, 2 units.
Professional, efficient and courteous. Kept us informed of progress and ensured we were happy with the work.
Victoria Fonzo, Downham Market, August 2019 [Air Conditioning]
Air conditioning unit fitted into the bedroom.
Did exactly what they said they would do. Fully explained the whole process. Went through how everything worked. Very tidy workmen.
Daisys Florist, Dereham, July 2019 [Air Conditioning]
Fitted air conditioning to our Floristry business.
Highly recommended. Very efficient reliable and tidy. Good value and its made a Huge difference to our working environment.
Bryan Glasser, King's Lynn, June 2019 [Air Conditioning]
Two air-conditioning units fitted to bedrooms and two heat exchanger pumps fitted outside.
Very professional and polite, cleaned up as they went along and finished in the allocated time. When they carried out the survey to assess the job, a couple of weeks earlier, there was no pressure to sign a contract, no sales pitch and when the quote arrived it gave 4 different options ranging in price to suit my budget. Definitely recommend their service, well impressed.
Adrian Salter, Dereham, July 2019 [Air Conditioning]
Excellent experience, staff friendly and they did a great job with no mess. I would highly recommend this company to you.
Mr Harris [Air Conditioning]
Quick response, survey of site, explained product also good product knowledge. Agreed date and time, installation in one day cleared and tided site prior to departure. Very competitive price - would not hesitate to recommend.
The Dower House Touring Park, East Harling, May 2019 [Air Conditioning]
The staff were both very helpful and great workmanship.
Mark Fulcher, Norwich, June 2019 [Air Conditioning]
Good quality installation. Clean and tidy and finished on time.
Mrs Butler, Ely, June 2019 [Air Conditioning]
Air conditioning unit installed.
Very pleased they arrived on time, were very polite, worked quietly and efficiently and covered everything so no mess and the finished job looks exactly as we were told it would.
James Edwards [Air Conditioning]
Really impressed with the level of service and professionalism. Quick, mess-and hassle-free installation. Initially a few electrical gremlins (a pre-existing RCD fault at my end) resulted in a few head scratching moments, but Tom and Ashley soon had it fixed. Most amazingly they just got it fixed, no blame apportioned, they even fixed it on a Sunday morning. Courteous service and trustworthy. If I needed more units (tempted) I'd have no qualms about handing over my keys. Unit is perfect too, quiet (installed in a bedroom) and effective. Very happy customer. Thanks.
Mike Oughton, Dereham, May 2019 [Air Conditioning]
Air conditioning unit fitted in bedroom.
MAAC sent out a couple of great fitters - polite, efficient and meticulous in cleaning up after the work was done. I was working from home in the kitchen, to give them free run to work as required. I hardly knew they were there (bar the occasional drilling noises). I kept them topped up with tea and coffee and they finished earlier than I had expected. I was given a thorough tour of the work done, a large instruction book, plus a quick guide and they were on their way. I would be more than happy to recommend MAAC to anyone.
Mr Newman, Norwich, May 2019 [Air Conditioning]
Extremely happy with the whole process from quotation to the switching the system on for the first time. Great communication from the company every step of the way. Good choice of products and a thoroughly professional service.
Dawn Wilson [Air Conditioning]
Thank you for installing the air conditioning, its brilliant.
Nicola Wild, Norwich, March 2020 [Air Conditioning]
Engineers arrived on time and were extremely polite, courteous and professional. They are very respectful when in your home and always work tidily. They explained the work and how long it would take, keeping us fully informed throughout. The price quoted was exactly the amount invoiced, so no surprises. I would highly recommend this firm.
Barry Whiffin [Air Conditioning]
Mike Dawson [Air Conditioning]
I’d like to take a few moments to thank you for the smooth efficient work you carried out on my air conditioning this last week. When I asked you to come out, it was just for a service. However, after making the booking I realised that it might be a little more than that. On the day agreed, you arrived on time and the work was carried out without any disruption to the office, the drainage leak was fixed within moments and my heating continues to work without any issues as before. All in all a first class service from booking through to the work being done. Needless to say I wouldn’t hesitate in recommending your services to all whom may have a need in the future. May I take this opportunity to wish you every success with your business in the future.
Martyna Batorek, Norwich, April 2019 [Air Conditioning]
Air conditioner unit in the master bedroom.
From start to finish great company to deal with. They worked with me to get me what I wanted for set budget. Great communication from every person involved, they answered all my questions (and there was a lot of them) nothing was too much trouble and communication via email was quick. On installation day two engineers showed up exactly on time, took them only six hours and they left place clean and tidy. I paid exactly what I was quoted via very convenient online system. I cannot recommend MAAC Heating & Cooling Ltd enough and new air con is fantastic.
Jo Pinner, Diss, April 2019 [Air Conditioning]
The installation took place last week and I was very impressed by the two men who were very professional and considerate. The work has been completed to a high standard and I have no hesitation in recommending this company.
Robert Dyson [Air Conditioning]
Your chaps were first class, and will recommend you and them to all our friends.
Chris Poore [Air Conditioning]
The installation was handled very professionally from start to finish. The guys worked in a very clean and tidy manner and nothing was to much trouble.
Mr Craig, Norwich, April 2019 [Air Conditioning]
Excellent workmanship and client consultation throughout. From Hollie in the office to Hayden who managed the installation I cannot fault this company.
Paul Quadling [Air Conditioning]
Just a quick email to thank you for your assistance in installing our air conditioning. Installation went smoothly and the guys have done a great job. Please thank them for me. Again would just like to thank you and your team for the service you deliver.
Andrew Littleboy, North Walsham, March 2019 [Air Conditioning]
I was recommended 'MAAC Heating& Cooling' by a friend of mine who was very happy with the work carried out when he had an A/C system fitted. I gave Tom a call and we had quote for 4 rooms for A/C with costing and time scales of work. The price was good so I went ahead. Damien who installed our system was very professional and friendly. The work was completed on time to a very high standard, and was always courteous and polite. It was finished on time and I'm sure when summer gets here I'll wonder how I ever managed without it. I would highly recommend to others.
Mrs Dorothy Elizabeth Plant [Air Conditioning]
Excellent, careful, thoughtful installation. No mess, no fuss, no visible wires. Out of sight operating unit/pump, amazing!
Brian Hawley, Norwich, March 2019 [Air Conditioning]
Installation of new split AC unit.
Excellent and professional job
Phillip Roffe | Owner – Osiris Technologies [Air Conditioning]
I recently asked Tom to do some work on our air conditioning systems and also to visit one of my clients with an air conditioning requirement. Firstly, the servicing work he did for us was excellent and gave good value. In addition, what we thought was a problem with the system, proved to actually just be user error which he pointed out and showed the guys what to do, so there can be no question regarding his integrity. Tom visited our client following a referral, the feedback we received from our client was very positive and the solution he has proposed once again shows that he is more interested in giving the best possible solution rather than selling the most expensive option. I have absolutely no hesitation in recommending Tom and MAAC Air-conditioning to any organisation and we will certainly be using his company for all our air-conditioning requirements and be passing his details on to any of our clients with Air Conditioning requirements together with a recommendation. Thank you Tom
Mr David Tuck [Air Conditioning]
Efficient, friendly, knowledgeable, polite and it works.
Martyna Batorek, Norwich, April 2020 [Air Conditioning]
The maintenance appointment was spot on, Jacob was great as always and answered all my silly questions.
Mr Julian Osborne [Air Conditioning]
Superb service and installation. Would use this company again.
John Bennett, Thetford, March 2019 [Air Conditioning]
Wholly professional, competent and fully qualified engineers, worked quickly, methodically, explained everything.
Mike Day, Attleborough, February 2020 [Air Conditioning]
Installation of 2 Midea Air Conditioning systems.
We're very satisfied.
It was a pleasure to have professional, thoughtful contractors here who did a great job and left the house as clean as they found it.
More than happy to leave a positive review or be contacted by potential customers of yours who might want to question previous clients.
I'll submit the online review once final invoice has been received as one question relates to accuracy of invoice to original quotation.
Was a pleasure doing business with you.
Robert Turner [Air Conditioning]
I contacted various air con company`s for quotes, one did not turn up, others just wanted to give a price over the phone without seeing the property and some just wanted to supply a unit they had in stock. When Tom arrived from MAAC I just got good clear advice without any waffle and I really felt my needs were being heard, after receiving various quotes I decided to go with MAAC. The guys arrived on time, were courteous, very tidy and clean, did a first rate job at installing my wall mounted Mitsubishi Electric unit. All in all, I am so impressed with the professional service these guys give, I will be using them to service and maintain my unit and have no reservations in giving them my full praise and I would definitely recommend them to my friends. Thanks again Tom for a really good job expertly done.
The Longueville Clinic - Jillian Howarth, Peterborough [Air Conditioning]
I just wanted to say a big thank you and to let you know how pleased I am with the air con. It has made such a difference to my working life and my patients love it too. Tom impressed me from the start. He arrived ready for work and made a thorough inspection of the site and showed me the range of units on offer explaining how it would all work. The work was carried out competently and efficiently and I arrived back to no mess. I would highly recommend MAAC for their very competitive price and professionalism. Thank you!
Andy Hornby, North Walsham, May 2020 [Air Conditioning]
I would have no qualms about recommending these guys. From first visit to finished job everything has been done to a very high standard and care.
Martin Redford, Norwich, May 2020 [Air Conditioning]
What can I say? Aaron of Excel completed the electrical connection last Friday. I trialled the system and it worked a treat, it is so quiet in operation. When my partner Jane came home later that day, I started the system running and we were rewarded by an instant cool breeze and a remarkably chilly bedroom within 5 minutes, sheer bliss.
All has been working perfectly since then, Hindsight being a wonderful thing, I honestly don’t know why I didn’t get this earlier.
You have all been very helpful. You Hollie during our correspondence, Jason at the initial meeting and then Hayden and Jacob who carried out the installation. Not your department I know , but once again Arron the electrician did a sterling job. Thank you one and all.
CAK, King's Lynn, December 2020 [Air Conditioning]
Air Conditioning installed into Studio.
Dan and Rory were absolutely fantastic - they kept us informed, we were able to make good choices about the finer details of the installation with them, they were friendly and respectful of our property and used masks where we asked them to.
Despite the freezing weather they got on with the work with great enthusiasm, and we were able to relax and feel trust in what they were doing.
Both men were an absolute credit to MAAC, and made what might have been a stressful job as hassle free as possible.
Thank you to them both
Paul & Jude, Suffolk, March 2021 [Air Conditioning]
Annual Air Conditioning Maintenance.
I am very happy with Jake and his work, he is polite, friendly, helpful and
a delightful personality.
He also phoned to let me know he had been delayed because of a puncture,
rather than me waiting and wondering where he was.
Everywhere was left clean and tidy.
If I could give him a BIG HUG I would!
MAAC, staff as always have come up trumps, thank you all.