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Get in touch 

MAAC Heating & Cooling
Hollybrooke Farm,
Pound Lane,
NR20 3LG

Tel: 01362 858456
Email us

Get in touch

Please complete the following form and we will endeavour to get back to you as soon as possible to help with your enquiry. Alternatively if you’d prefer to speak to our team of experts please call 01362 858456.

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Complaints Handling Procedure for MAAC Heating & Cooling Limited

All complaints made to MAAC Heating & Cooling Limited are handled in accordance with this procedure.

Complaints are dealt with in a serious and prompt manner. Whilst your complaint is being investigated, we will suspend any activity on your account. You can make your complaint in writing, by email or by calling us.

In Writing:

MAAC Heating & Cooling Limited
Hollybrooke Farm
Pound Lane
NR20 3LH

By Email:

By Telephone:

01362 858456 - We are open from Monday to Friday from 8am to 5pm 

We will always aim to resolve any complaints as soon as possible, however, where an immediate resolution cannot be reached, we will aim to keep you informed of the status of your complaint as often as necessary until a solution can be made.  We will offer a named contact who will handle your complaint through to denouement.

If we are unable to resolve your complaint we will respond in writing as soon as possible.

If you have a problem with goods or services you purchased from MAAC Heating & Cooling Limited, you can use this link to make a complaint and have it resolved by an independent dispute resolution body.

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